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HHS Supply Service Center Quality Survey

Please select the apropriate fields in the survey below based on your level of satisfaction where 1 means “Not at all Satisfied” and 5 means “Extremely Satisfied”.

 

Overall, how satisfied are you with the level of service you receive from the HHS Supply Service Center?

Not at all Satisfied

2

3

4

Extremely Satisfied

N/A

 

Speed at which your call is answered

Not at all Satisfied

2

3

4

Extremely Satisfied

N/A

 

SSC representative was courteous and helpful

Not at all Satisfied

2

3

4

Extremely Satisfied

N/A

 

Representative takes time to answer all questions

Not at all Satisfied

2

3

4

Extremely Satisfied

N/A

 

Ability to speed up an order in a rush situation

Not at all Satisfied

2

3

4

Extremely Satisfied

N/A

 

Condition of order upon arrival

Not at all Satisfied

2

3

4

Extremely Satisfied

N/A

 

Ease of returning a product

Not at all Satisfied

2

3

4

Extremely Satisfied

N/A

 

Ability to trace an order

Not at all Satisfied

2

3

4

Extremely Satisfied

N/A

 

Fast and effective problem resolution

Not at all Satisfied

2

3

4

Extremely Satisfied

N/A

 

Treat you like a valued customer

Not at all Satisfied

2

3

4

Extremely Satisfied

N/A

 

Easy Internet access to Elite.eCom (TM)

Not at all Satisfied

2

3

4

Extremely Satisfied

N/A

 

Inventory availability when ordering

Not at all Satisfied

2

3

4

Extremely Satisfied

N/A

 


Which type of product do you purchase?

Pharmaceutical

Med/Surg Supplies

Pamphlets

Vaccines

Other

N/A

 

Under which Agency does your activity operate?

 

 

How did you place your last order?

Telephone

Email

Fax

Elite.Ecom

 

 

 

 

 

Please describe any suggestions or comments you may have about how we can imrpove our service to you


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